Job Overview
Limeswood International Company Ltd.
We are seeking a dynamic Product Support and Business Manager to oversee the seamless operation of product support functions while playing a crucial role in advancing our strategic business objectives. This multifaceted role involves collaborating with diverse teams to ensure timely resolution of product-related issues, enhance customer satisfaction, and drive business growth through meticulous planning and execution.
Responsibilities
- Acting as the Technical Focal Personnel/Channel Partner for reputable companies such as Siemens Digital Industries, ETAP, Indelec, Pepperl+Fuchs, Phoenix Contact, and Schneider, among others.
- Specializing in Field Products (FP) & Engineered Field Solutions (EFS), which includes expertise in electrical design, protection, analysis and control, system automation products, industrial sensors, lightning system protection, enclosures, and accessories.
- Utilizing Dynamics 365 Sales, an advanced CRM solution, to accelerate sales by leveraging customer, marketing, and sales data to identify ideal targets, recommend strategic actions, implement vital metrics, and foster collaboration among peers.
- Participating in partner trainings and obtaining authorization as the subject matter expert and primary point of contact for sales, system installations, and product upgrades.
- Collaborating closely with the sales team to develop product strategies and guidelines aligned with install base data and competitive analyses.
- Educating customers on the latest product offerings and enhancements to generate leads for Account Managers.
- Assisting clients in formulating precise technical specifications for their projects involving a diverse range of partner products.
- Working in collaboration with third parties to cultivate business relations/partnerships and meeting all partner targets, including purchases and mutual action planning.
- Conducting thorough market and competitor intelligence gathering, along with preparing marketing forecasts and plans, to ensure customer satisfaction by providing tailored solutions and staying updated on product developments, industry trends, and market dynamics.
- Engaging in bid and tender processes, crafting technical, solution architecture, and commercial proposals for projects.
- Proactively addressing inquiries and service support requests, including RFQs, after-sales support, and systems maintenance.
- Providing on-site field service support for instrumentation and conducting electrical design analysis using ETAP, Simaris configuration, and design in relation to partner products.
- Conducting site surveys and visitations for project analysis and execution.
Job Requirements
- Bachelor’s degree in mechanical or electrical engineering or related field (Master’s degree preferred).
- COREN/MNSE Certification will be an added advantage.
- Demonstrated experience in product support, customer service, or technical support roles, preferably in a technology-driven environment.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, stakeholders, and team members at all levels.
- Project management experience, including the ability to lead cross-functional teams and manage multiple projects simultaneously.
- Knowledge of business strategy development, market analysis, and financial modeling.
- Willingness to travel.
