About the Job
- Company Name: Ascentech Services Ltd
- Job Title: Dispatch Supervisor
- Location: Ijebu Ode, Ogun State
- Employment Type: full-time
Responsibilities
- Communicate with Management as needed to maximize efficiencies and resolve issues;
- Oversee improvement in customer satisfaction and dispatch satisfaction;
- Provide subordinate coaching and assistance when required;
- Maintain professional appearance and demeanor;
- Recommend promotions;
- Fill in as a Dispatcher when required;
- Interviews applicants; Handles employee grievances and complaints;
- Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
- Ensure overall compliance with various office policies such as uniforms, use of electronic devices, phone compliance, meal breaks, and attendance;
- Manages and coordinates technical workforce job completion;
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed promptly;
- Obtain daily service disruptions in Excel Workbook;
- Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
- Accurately trace lost or delayed shipments;
- Monitor dispatcher routes to manage on-time performance.
Requirements
- Ability to manage multiple projects while managing 7-day/week operations;
- Strong customer service skills;
- Ability to learn and demonstrate efficiency in your working
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department;
- Ability to adapt and remain flexible in a dynamic environment;
- At least three (3) to five (5) years in supervisory experience is preferred;
- Ability to work independently and follow directions;
- BSc, HND in Business Management or Administration or in other relevant field
- Proficient with all Microsoft Applications required.