Job Post – Branch Manager

Soteria Eye Clinic · Lekki, Lagos State, Nigeria

Soteria Eye Clinic seeks a committed Branch Manager to lead our service delivery team, oversee efficient task execution, and maintain strong customer relationships. The Branch Manager will play a pivotal role in driving clinic profitability.

Responsibilities

  • Contribute to business roadmap design and implementation, managing sales and operations strategy within the branch.
  • Exercise sound judgment within defined practices and policies, employing effective techniques to ensure future success.
  • Optimize human and material resources to meet daily patient growth targets.
  • Organize and lead campaigns and business development activities to achieve monthly sales revenue goals.
  • Coordinate the team to deliver excellent customer service, fostering a positive environment.
  • Address all staff and patient complaints and concerns, directing them to appropriate channels.
  • Uphold high ethical and professional standards for the facility and its staff.
  • Collaborate with Supervisors and Department Heads to resolve operational issues and enhance client relations.
  • Establish accountability systems for staff, including productivity benchmarks and performance measures.
  • Develop, implement, and monitor staff workload standards and productivity reports.
  • Assist in developing policies and procedures consistent with company standards and ensure full compliance.
  • Participate in hiring, training, and developing team members.

Qualifications

  • Bachelor’s degree in a Business-related field.
  • Minimum 8 years of relevant experience.
  • Strong skills in customer service, project management, and quality control.
  • Exceptional leadership and business acumen.
  • Effective communication and interpersonal abilities.
  • Residence within Lekki & its environs preferred.

Click here to apply

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