Soteria Eye Clinic · Lekki, Lagos State, Nigeria
Soteria Eye Clinic seeks a committed Branch Manager to lead our service delivery team, oversee efficient task execution, and maintain strong customer relationships. The Branch Manager will play a pivotal role in driving clinic profitability.
Responsibilities
- Contribute to business roadmap design and implementation, managing sales and operations strategy within the branch.
- Exercise sound judgment within defined practices and policies, employing effective techniques to ensure future success.
- Optimize human and material resources to meet daily patient growth targets.
- Organize and lead campaigns and business development activities to achieve monthly sales revenue goals.
- Coordinate the team to deliver excellent customer service, fostering a positive environment.
- Address all staff and patient complaints and concerns, directing them to appropriate channels.
- Uphold high ethical and professional standards for the facility and its staff.
- Collaborate with Supervisors and Department Heads to resolve operational issues and enhance client relations.
- Establish accountability systems for staff, including productivity benchmarks and performance measures.
- Develop, implement, and monitor staff workload standards and productivity reports.
- Assist in developing policies and procedures consistent with company standards and ensure full compliance.
- Participate in hiring, training, and developing team members.
Qualifications
- Bachelor’s degree in a Business-related field.
- Minimum 8 years of relevant experience.
- Strong skills in customer service, project management, and quality control.
- Exceptional leadership and business acumen.
- Effective communication and interpersonal abilities.
- Residence within Lekki & its environs preferred.
Click here to apply